Chloe Patterson

Background

About Chloe Patterson

At my core, I am a compassionate and people-oriented individual with over 10 years’ experience in Customer Services. I have gained invaluable experience and a strong skill set from my work in the Criminal Justice Sector, Financial Services Industry and my positions in Retail Management. My journey began in a customer facing role in Retail. I enjoyed engaging with the public and enhancing customer experiences. I developed strong leadership skills, strong communication skills and a commitment to my professional development that ultimately led to my promotion as Customer Service Team Lead in Tesco for several years. I then seized an opportunity to lead a larger team in TK Maxx. I continued to develop my skills in coaching and mentoring whilst also striving for great results and performance. With an orientation for helping others, I decided to apply for the role of Police Constable. I provided support and advocated for some of the most vulnerable people in our communities through victim support and community engagement as a Police Constable. I liaised and worked collaboratively with a broad range of key internal and external stakeholders to achieve the best possible outcome for both victims, witnesses and suspects alike. I also effectively managed and organised a large caseload whilst providing positive results in a timely manner. This extended into my role as a Positive Behavioural Support Worker in a residential setting for those with Extensive Learning Disabilities. I enhanced my communication skills and developed an aptitude for problem solving by overcoming barriers to communication. This led to a better understanding of key issues affecting individuals with Learning Disabilities and allowed me to be champion for change to achieve the best outcomes for service users. I transferred my skill set to the Financial Services Industry in 2023 when I began working in the Customer Service Team for Progressive Building Society. In my role, I provide exceptional customer service in a fast-paced environment to a diverse range of service users. I provide support customers with both Investment and Mortgage queries, whilst identifying potential vulnerabilities and ensuring that relevant provisions are put in place to offer the best level of support. I am committed to growing and developing my skill set. Please feel free to contact me via LinkedIn as I am always open to exploring new connections and gaining insights from others’.