Chris Amberg

Background

About Chris Amberg

I have a distinguished career managing the deployments and support of cutting-edge technology solutions and maintaining CATV and wireless telecom systems, including Cisco Phones, Alcatel Switches, and Phybridge products. I have hands-on experience in leading all stages of the system and network development efforts, including requirements definition, design, implementation, testing, and support. Working as a Help Desk Technician worked with technical teams, facilitated IT escalations and supported operational requirements, steadiness of operations, contingencies, and related interventions while handling and resolving end-user issues via telephone, incoming tickets, and onsite support. Experience Junior Network/VoIP Engineer Privatel, Inc./Fordham University Sep 2015 – Oct 2018 Bronx, NY Joined the firm in September 2015 and started as a Help Desk Technician. Oversaw and maintained student network, cable TV operation, and functionality. Performed remote troubleshooting through diagnostic techniques and determined the best solution based on the issue and details provided by customers. Capably handled and resolved end-user problems and timely closed trouble tickets. Later, I promoted to the Junior Network Engineer and installed, configured, and maintained Cisco 8851, 3905 wall phones and 8831 IP conference phones across multiple sites. Working with Unified Communications’ technical teams tested and resolved issues, and created and configured end-user profiles for all Cisco Unified SIP and IP Conference Phones.