Chris Batey

Background

About Chris Batey

Aftersales Manager at Murray Group since October 2024, Im responsible for the Kia Plymouth Aftersales operation, leveraging over 6 years of experience in aftersales and general management. Specialising in key KPI achievement, driving revenues, cost control, people management, and cultivating a positive work environment to achieve customer satisfaction and operational success. My approach is underpinned by fostering a customer- and colleague-focused culture, supported by the principles of continuous improvement and respect for people. I have also applied key concepts from the 'Toyota Way' Management Programme, such as Kaizen and Genchi Genbutsu, to optimise processes and drive growth across all areas of a successful automotive dealershipDelighted to have made fantastic relationships and experiences with an array of manufacturing partners such as Kia, Hyundai, Lexus, Toyota, VW CV, Lotus & Mitsubishi.