Chris Brugger

Background

About Chris Brugger

I am an accomplished, senior-level general/operations management leader with a consistent, proven track record. I have an outstanding ability to build, lead, and train teams while overseeing daily operations, including managing accounts. Additionally, I have a demonstrated ability to initiate and implement programs that increase productivity, efficiency, and transparency. Among my accomplishments: • Consistently met or surpassed all Key Performance Indicators (KPIs), including for client service and delivery. • Retained 100% of customers by providing exceptional service to meet their needs. • Spearheaded multiple installation and service pilot programs that contributed to the acquisition of new customers. • Decreased labor and marketing costs, including after creating and implementing a new marketing group comprised of one leader from each branch to collaborate on executing promotional campaigns. • Consistently ranked No. 1 or No. 2 for customer loyalty KPIs, including for retaining clients. • Chosen by management to lead multiple training classes before 800+ branch managers at annual company meetings. I earned my Bachelor of Science in Business Management and Computer Information Systems at Ferris State University. Please feel free to connect with me. I look forward to hearing from you.