Chris Coyne

Background

About Chris Coyne

An experienced consultant, trainer, director & senior manager that has added value through the sales, marketing, customer service & CRM functions for smaller and mid-sized businesses. My early career focused on FMCG marketing & market research, followed by CRM plus multi-media contact centre management, then sales & marketing leadership for software & professional services to the healthcare sector. With considerable exposure to opening new international markets, I have led on partnership identification and development. Strong analytical knowledge & ability are recognised traits in me. A Cambridge University economics graduate with an MA, a Professional Diploma in Digital Marketing (DMI, 2015) plus numerous other management courses, including Managing People in Times of Change (Cranfield). I have built & sold my own B2B telemarketing agency as well as added value to numerous freelance/interim clients in the areas of sales training (account management, inside sales, business development), marketing development, international sales and customer service. I've spent my professional life adding value to businesses through the use of a broad, commercial skills set. These individual elements combine to make what is now known as a CX specialist. They are: consumer & B2B marketing (including inbound & digital); consultative, solutions-based sales leadership; customer success & account management programmes; market research (qualitative & quantitative), CRM strategy; partnership development; contact centre management; inside sales & service training & management. Geographical sales and partnership coverage includes: UK, USA, EMEA, Caribbean, Australasia. Management experience of large & small teams of multi-disciplinary staff. Breadth of experience enables rapid comprehension of complex markets & development of effective commercial solutions.