Chris Dean
Sr Director, Center of Excellence, Global Service at Natus Medical Incorporated
Based in Schaumburg, United States
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Seniority
Director
Department
Other
Location
Schaumburg
Industry
Medical Equipment Manufacturing
Company size
1K
Contact information
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c•••••••@natus.com
Phone
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Background
About Chris Dean
Led Teams of service professionals, worked in acquiring new customers, improving customer satisfaction and service delivery. Fuel growth of a service business by leveraging relationships and motivating teams in both a direct and matrix organization. Project Management of national programs and analyzed operations to improve profitability and ensure compliance. Specialties: • Field Service Operations * Team / Organizational Development * Vendor/ Supplier Relationships * Asset Management / Multi Vendor Service • Strategic Sourcing • Process Improvement ( Certified Six Sigma Green Belt ) • Customer Focused - Net Promoter Score ( NPS ) • Leveraging Customer Loyalty for revenue growth - Specialized in: Anesthesia, Respiratory (critical care) Equipment, OEM Service Contracts / outsourcing, Lunar BMD ( bone mineral densitometry ) General Biomed / Clinical Engineering, EHS Compliance
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