Chris Edge

Background

About Chris Edge

Application Engineer / Boundary Systems Inc. August 2010 - Current I.T. lead for systems support of Windchill and internal I.T. needs. Setup of managed and co-location cloud environments using VMWare and Hyper-V. Troubleshooting of advanced multi-tier solution software for all sizes of companies. Setup and support of infrastructure and configuration of internal VPN and SQL servers. Support and installation of Oracle and SQL including advanced troubleshooting. Service Manager / Network Lead | Technology Consultants Inc. October 2006 - April 2010 Scheduling and dispatch of full technical team in a twenty county area. Technical team lead for installation and support of over fifty independent offices. Research and development of solutions. Daily maintenance of multiple sites and coordination of extended maintenance. Troubleshooting of desktop issues, digital imaging, network and server issues. Client and account management. Owner / Consultant | Instrumental Technologies - Independent Consultant, 1991-2010 Installation and maintenance of multiple network environments. Support of software and hardware issues. Marketing and business growth. Hiring, scheduling and coordination of independent contractors. I.T. best practices and training of end users in groups of one on one to small classes. Liaison for clients with hardware and software vendors. Primary Technician | Sycor Networking Solutions February 2003 – May 2007 Support of networks, servers and workstations in multiple environments. Specialized in customer care and account maintenance. Installation and integration of network, servers, workstations and peripherals. Customer Support Specialist | Nationwide Insurance June – October 2003 Daily phone support of over two hundred offices. Crises management during system outages. Additional technical support of other technicians and their tickets. Training of new hires and continuing education. Specialties: Practice/Imaging software including Dentrix (Certified), Eaglesoft, Easy Dent, Softdent, Practice Works, Mediadent, Mogo, Dexis, Visix, etc. Digital imaging hardware/software installation and troubleshooting - intra/extraoral cameras, x-ray (sensor and imaging plate), TWAIN (scanners and pan), S-Video, capture cards. from companies including Sordex, Planmeca, Air Techniques, Schick, Dexis, Hauppauge, Viper, Matrox, Gendex, Suni, Sirona, Kodak, Instrumentarium, iCAT and more.