Chris Evoy

Background

About Chris Evoy

Operations Manager, Mobivity, Chandler AZ 2014-Feb 20th 2024 As a Mobivity Customer Success Operations Manager my duties included formulating strategy, improving performance, procuring material resources, and securing compliance to ensure that CS initiatives are carried out as efficiently and effectively as possible. I optimized workflows and mentored my team members to find new ways to increase the quality of customer service, and implement best practices across all levels. As the CS Ops manager I looked for consistent issues across the whole Success team, and broke down the issues we faced into manageable components, creating solutions with measurable outcomes. Prior to becoming the CS Operations Manager I ran the loyalty division Belly at Mobivity. This was a product that was slowly ramped down over time. At the peak of the product I was responsible for over 800 accounts. I was the sales lead, operations, technical support and lead to provide our engineering team with information to upgrade the product and insure it was running efficiently. Prior to Belly I worked in the customer support section of Mobivity helping install Smart Receipt and providing assistance when needed from the engineering team. Senior iOS Genius, Apple inc, Cupertino, CA —2008-2014 As a Tier 2 Genius for Apple I have been responsible for solving the customers issues from the most complex problems to the ease of use of the products. In this role I have been held accountable for resolving time intensive tasks, keeping records of the issues and resolutions and sharing best practices with other employees. This job is a home based assignment that challenges both time and personal management. Enrollment counselor, University of phoenix — 2006-2008 Responsible for recruiting and enrolling students from across the country to enroll in online college courses and completing their financial information to attend. Took new students through their first 9 weeks of school online, helping them with time management and instilling self responsibilities to work towards earning a degree. To find students was mostly cold calling to potential students informing them of possible options for financial aid and focusing on self improvement to gain a degree. Salesman, Crescent crown, phoenix, az — 1997-2006 In charge of sales, marketing, promotion, and quality in over one hundred accounts per week in a goal to increase sales and focus on beverages in licensed bar establishments and restaurants.