Chris Jack

Background

About Chris Jack

IT Professional with extensive Technology Support experience (Service Desk/Help Desk, Desktop Support, and Application Support). Very familiar with desktop hardware and software which enables me to quickly and effectively solve end-user issues. Solid administration experience with Nortel PBX and VOIP telephone technology. I am customer focused delivering end user satisfaction, by providing constant communication updates with timely escalation of requests and incidents. I have always provided excellent customer service/support using exceptional organizational and problem solving skills. I possess a sound understanding of computer concepts, principles and terminology. Ability to work independently in an unsupervised environment or in a team setting. Good communication skills, problem solving and human relations skills. Successfully facilitated on-site and virtual training of various Information Technology products across several organizations. Most recently developed an On/Off Boarding process to streamline the hiring and departure process for D+H. Provided support to plus employees by telephone, email and the McAfee ServiceDesk ticketing tool