Chris Krona
Tech Support Team Lead at Capital Insurance Group
Based in Spokane, United States
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Seniority
Manager
Department
Information Technology
Location
Spokane
Industry
Insurance
Company size
532
Contact information
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c•••••••@ciginsurance.com
Phone
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Background
About Chris Krona
I recently accepted the Tech Support Team Lead role at Capital Insurance Group. In my previous role, I served as the Helpdesk Supervisor for Dobbs Truck Group. I managed a team of five Technical Support Specialists. My supervisory duties included overseeing our KPI and SLA metrics, working with vendors to resolve major issues and outages, reporting key numbers to leadership, conducting one-on-ones with the team, and overseeing our UCaaS RingCentral system as super admin, among other responsibilities.
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