Chris L.

Background

About Chris L.

Accomplished insurance executive with 18+ years of multi-faceted experience helping drive breakthrough sales and service performance for one of the industry's most respected brands. Possess a comprehensive grasp of all insurance-related functions, compliance issues, and interdependencies—in addition to a reputation for being able to drive sustainable change via a superior mix of emotional intelligence, project management, communication, and collaboration capabilities. Additional strengths as a people leader, able to cultivate high-performance teams and foster work cultures known for superior levels of diversity, engagement, and retention. Key areas of expertise include: • Strategic Planning, Goal-Setting & Vision • Team Hiring, Leadership, Mentoring & Development • Sales Operations & Training / Contact Center Management • Operational Excellence, Process Improvement & Turnarounds • Budget Administration / KPI Tracking & Analytics • Technology Upgrades & Automation / Digital Transformation • Customer Experience (CX) Strategy • Risk Management & Fraud Prevention • Change Management / Restructuring • Quality Control & Compliance • Claims & Underwriting Team Collaboration Educational credentials include a BBA Degree in Business Administration & Management from Medaille College - as well as graduation from the Strategic Entrepreneurial Leadership Program at University of Virginia's Darden School of Business. Additionally hold Lean Six Sigma Yellow Belt certification.