Chris Li
Head of User Success at Verily
Based in Ann Arbor, United States
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Seniority
Director
Department
Healthcare & Human Services
Location
Ann Arbor
Industry
Hospitals and Health Care
Company size
1.3K
Contact information
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c•••••••@verily.com
Phone
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Background
About Chris Li
Strategic and people-first leader with 12+ years of experience building and scaling customer success, support, and delivery functions across digital health, clinical research, and medical device solutions. Proven track record of launching high-impact teams and infrastructure within fast-paced environments - from founding Verily’s customer success function at Google X to leading global operations spanning 100+ team members and multimillion-dollar partnerships with top pharmaceutical clients. Adept at translating complex technical and regulatory needs into seamless user experiences, and trusted to represent organizations in high-stakes settings including FDA audits, enterprise RFPs, and product launches. Passionate about advancing health innovation through thoughtful execution, strong team culture, and customer-centric design. At home, I apply the same principles of strong customer success: proactive communication, trust-building, and occasional escalations over screen time and snack fairness.
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