Chris Lloyd

Background

About Chris Lloyd

Hi, I’m Chris, a passionate strategic operations, delivery, and client success leader with over a decade of experience in Tech, B2B SaaS, and Healthcare among other verticals. I thrive at the intersection of people, process, and technology, scaling teams, building efficient systems, and delivering world-class onboarding and client lifecycle experiences for B2B enterprise and mid-market clients. I’m all about creating structure without the red tape, empowering teams, and solving the kind of challenges that don’t come with a playbook (so I build one). Here are a few career highlights I’m especially proud of: Built from the ground up: Started as the first and only implementation hire at a scrappy start-up and scaled the team into a dual-engine department of Project Managers and Technical Implementation Specialists. Together, we launched over $40M in ARR with an average time to revenue of 90 days, well ahead of the 120-day company target. People first, always: Retained top talent in my department by leading with a servant leadership mindset, fostering an inclusive, safe, and collaborative environment where everyone’s voice and experience mattered. Wore many hats (and crushed it): Stepped in as interim Director of Business Systems at CareRev and got to work launching the first-ever CSAT program, redesigned the support ticketing system to surface insights that let to cutting inbound case volume by 30%(coining the term “the best support case is the one that never had to happen”), and identified bloat within system contracts and successfully renegotiated them, ultimately eliminating $1.2M in annual operational overhead. Whether it’s building high-performing teams, designing scalable processes, or rolling up my sleeves to get shi* done, I’m driven every day by the opportunity to make things smoother, smarter, and more impactful while growing, supporting, and learning from those around me. Thank you for visiting my profile, and I look forward to connecting!