Chris McBratney
Collections Specialist at Cintas
Based in Toronto, Canada
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Seniority
Staff
Department
Finance & Accounting
Location
Toronto
Industry
Facilities Services
Company size
30K
Contact information
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c•••••••@cintas.com
Phone
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Background
About Chris McBratney
Previously in a member experience and vendor support role at Virgin Mobile Canada. Managed a team of 40 agents. Focused on ensuring that every member interaction is in line with Care’s quality values, service vision, and defined KPI’s. Over six years of continuous development and progression at Virgin Mobile Canada, starting as a customer service representative moving to roles in quality assurance and member experience. Succeeded in lowering vendor calibration variance and increasing vendor agent’s monthly QA scores. Recently awarded employee of Q1 2011 with Virgin Mobile. Consistent involvement with the Customer Experience scorecard guidelines with Virgin. Aided in the development of a new Bell scorecard in 2010; calibrated with Bell Quality Teams by providing support and examples to help clarify changes.
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