Chris Mercer
Support Services Manager at Atb Technologies
Based in St Louis, United States
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Seniority
Manager
Department
Operations
Location
St Louis
Industry
IT Services and IT Consulting
Company size
42
Contact information
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c•••••••@atb-tech.com
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Background
About Chris Mercer
Over the past several years, I’ve built a career around improving how IT support teams work, from how they’re structured and hired, to how they communicate, automate, and deliver results. Whether building systems from scratch in a startup environment, integrating teams post-acquisition, or scaling day-to-day operations inside an MSP, I focus on leading with clarity, accountability, and long-term sustainability. At ATB Technologies, I manage a team across all support tiers and oversee the full spectrum of service delivery, from hiring and performance to SLAs and cross-functional operations. Along the way, I’ve improved first-response resolution, raised CSAT scores, built a support career path, launched internship programs, and implemented automation to help great teams work even better. I’m always open to connecting with others in the IT leadership space, or exploring new opportunities where technical operations and strong people leadership intersect. Let’s connect.
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