Chris Newhook

Background

About Chris Newhook

Implemented Integrated Inbound and Outbound IVR software solution for Central Station • Developed and transitioned a department and its team 180 degrees from a paper-based transactional unit to a fully integrated electronic process - projected to save department in excess of 5K per month in operating costs and 24-36 man-hours per week • Directed the development and release of a remote data entry interface for national dealer network • Conceptualized and implemented first annual company-wide, web-based Customer Survey Overview • Possess a keen understanding of all the aspects of electronic security business from IT and data at the back-end to monitoring and technical service at the front end – a history of results based on developing and maintaining relationships • Effective and experienced speaker able to create and comfortably communicate presentations before small and large groups • Proven capable of establishing requirements for change within the business based on sound market feedback, full performance metrics, timely and up-to-date data collection and a foundational understanding of the key needs of the business and the areas in which the greatest impact is required • Effective facilitator capable of driving that change through successful recruitment, and leadership development techniques within the organization Specialties: Frontline Leadership Course 2008 Management Essential Program 2008 (experiential curriculum focused on the needs of high performing Managers and their teams) A.C.E. Pilot Training Course 2004 (Process Flow, Value Stream Mapping, Market Feedback) Intensive and ongoing Ethics Training within the UTC organization (2004-2005) Workplace Hazardous Materials Information System and Occupational Health and Safety training Course 2001 Management Development/Situational Leadership Course