Chris Newman

Background

About Chris Newman

AREAS OF EXPERTISEAdministrationCollectionsCustomer ServiceEducating & InstructingHuman ResourcesInterpersonal CommunicationManagementMicrosoft ApplicationsSales & Cross Selling CAREER PROFILE AND ACHIEVEMENTS:March 2015- 2019 -Senior Sales Trainer,*Farmers Insurance GroupTransitioning New Hires into their sales roles and daily duties by training and mentoring to cross sell multiple personal lines products. March 2011-Present Senior Sales Representative,*Farmers Insurance GroupProvide auto insurance quotes, homeowners, and renters quotes for potential customers; coach teammates on sales skills and assist customers in choosing insurance plans and benefits which best suits their needs and lifestyle.November 2007- November 2010 BAR Specialist,*SprintResponsible for retaining customer who are thinking of leaving sprint services and resolving all customers issues with the highest integrity in one call.July 2007- October 2007 BAA Specialist,* SprintCustomer service rep, responsible for activating and programming, new customers, and up selling, current customers on cell phone products and packages.October 2006- May 2007 Owner/President,*Kleer Concepts Inc. Owner of a third party marketing company for Bellsouth, responsible for staffing 9 retail Cingular Corporate stores. With a specialist sales reps, on Bellsouth home phones, DSL, and DTV to provide the total combined package with Bellsouth and Cingular, in Charlotte, North Carolina. August 2005- September 2006 Sales Manager/Training Manager,*Reflection MarketingTraining Manager, for Face-to-Face Marketing, for Bellsouth accounts, inside Cingular retail stores. Interview, hire and mentor new employees for marketing position, involving solicitation of customers for converged service offerings. June 2002 – August 2005 Collections Training Manager,*Publishers Business ServicesThis position involves all aspects of management. Responsibilities include but are not limited to supervising a team of 60-75 employees, recruiting, training & developing collection representatives, and working in a fast pace call center under constant change. Experimented and initiated successful strategies including an intensive training program to curtail high turnover rates. Quarter to date, attrition ratio has improved by 60%.