Chris Ortler

Background

About Chris Ortler

From the call floors of telecom giants to the strategy rooms of global IT operations, I've spent over a decade transforming how teams deliver technical support and drive business outcomes. As a Technical Operations Leader and emerging Technical Manager, I specialize in blending people leadership with process innovation to create scalable, efficient, and high-performing teams. Currently leading a 10-person cross-functional team at Cognizant, I take pride in developing talent while designing smarter workflows that improve service delivery. One of my proudest achievements? Automating an access provisioning process that slashed call volume by 40% and cut ticket intake by 60%—a game-changer that saved time, reduced costs, and improved the customer experience. I'm passionate about leveraging tools like Power BI, SQL, and ServiceNow to turn complex data into actionable insights. At the same time, I foster a culture of continuous improvement by implementing robust KPI-driven scorecards that help every team member grow and succeed. Now, as I pursue AWS certifications (including Solutions Architect, AI, and Security), I'm excited to step into Technical Manager roles where I can continue to build strong teams, lead transformation initiatives, and set the stage for my next goal: rising into senior IT leadership. Let’s connect if you're looking for a people-first leader who delivers measurable technical and operational impact. Relevant Skills: Technical Team Leadership IT Service Management (ITIL Practices) Process Automation & Workflow Optimization Cross-Functional Collaboration Data Analytics & Reporting (Power BI, MS SQL) AWS (Cloud Practitioner, Solutions Architect, AI, Security - In Progress) KPI Development & Performance Management Operational Excellence & Cost Reduction Knowledge Management & Training Development Project Management (MS Project, Visio) Systems Implementation & Transformation ServiceNow (ITSM, Workflow Automation) Advanced Excel (Dashboards, Macros, Data Analysis) Strategic Planning & Execution Executive Reporting & Business Intelligence Change Management Access Provisioning Automation Customer Experience Improvement Agile & Continuous Improvement Methodologies