Chris Peck
Director of Support at Quest Software
Based in West Clifford, Canada
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Seniority
Director
Department
Customer/Client Service
Location
West Clifford
Industry
Software Development
Company size
3.6K
Contact information
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c•••••••@quest.com
Phone
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Background
About Chris Peck
Working in the TECHNICAL SUPPORT industry for my entire career, I understand what it takes to craft a positive customer service experience as well as the crucial structure behind a large support organization. CERTIFIED SUPPORT MANAGER designation from SERVICE STRATEGIES and over 6 years of experience in leadership roles alongside a reputation for leading a team which consistently shatters key performance indicators. My team of experts delivers world class service to ENTERPRISE LEVEL customers with a tremendous success rate, which helped Quest achieve the 2017 Confirmit Achievement in Customer Excellent (ACE) Award. Customer satisfaction, demand reduction, team cohesiveness and efficiency are daily priorities as my team and I strive to excel together. I believe in efficient and effective solutions, taking ownership, committing to team success, driving innovation and embracing change.
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