Chris Phalen

Background

About Chris Phalen

Highly skilled, results-oriented health insurance professional with 20 years of diverse experience involving: Group Health Insurance, Small & Large Group Plans, Benefits Plan Design, Funding Strategies, HSA / HRA Programs, High Deductible Plans, Benefits Administration, Business Development, Client Services, Key Account Management, RFP's / Proposal Development, Start Up Operations, and Health & Wellness Programs. Proven track record for achieving or exceeding goals, saving clients money, and ensuring total client satisfaction. Provided business clients guidance on company benefit plan design involving Health, Dental, Vision, Life, and Disability insurance from top insurance companies including Blue Cross, Cigna, and MVP. Maintained up-to-date on current healthcare reform updates, legislation, and rapidly changing landscape in the healthcare insurance industry. Aided clients in transitioning from traditional, fully insured health insurance plans to the most current, innovative approaches and cost effective solutions. Effectively managed a base of 100+ small and large group accounts (companies with 500+ employees) with total premium value in the tens of millions. Maintained excellent account retention and policy renewal rates. Researched and designed multiple plan options across multiple deductible levels. Served as a liaison and advocate for clients on escalated claims issues and aided in timely resolution. Introduced innovative wellness programs and encouraged healthy lifestyles. Headed company marketing, branding and imaging, web content development, and email/direct marketing.