Chris Phipps

Background

About Chris Phipps

Summary• 30 years of Sales Operations / Customer Services / GM experience with world-class organisations inc British Airways, BUPA, Qatar Airways, Gulf Air & Etihad. • 15+ years in international roles managing airline field sales, distribution & customer services across Europe, MENA & South Asian locations.• Effective team leader, comfortable delivering against revenue targets via detailed & structured development of sales, pricing, channel & Agency/GSA relationships.• Comfortable managing people, projects & processes to achieve revenue/cost/time objectives. • Consulting experience in aviation IT.• Used to leading change management in major reorganisation e.g. auditing & modernising sales office practices to corporate standards. • Senior Operation Management in major call & customer service centres with BA & BUPA.• Comfortable with driving efficiencies & championing cost-control programs. • Self-motivated, flexible, resilient & resourceful with the drive & personality to ensure stakeholders work together to achieve shared goals. Used to operating in challenging international markets.