Chris Pietropaolo

Background

About Chris Pietropaolo

I’m a Network & Systems Administrator supporting 70+ school sites and users at the English Montreal School Board. I specialize in Cisco Unified Communications (CUCM/VoIP) and intercom/broadcast systems, with a strong Microsoft stack (Intune, Azure AD, Windows Server, AD/GPO). What I do: standardize processes, reduce noise with clear documentation, and keep communications and access running smoothly at scale. Recent highlights include creating CUCM naming standards across 2,200+ phones (faster troubleshooting, fewer back-and-forths), authoring guides that cut repeat requests on the board’s mass-communication system, and implementing a Cisco licensing workaround that saves ~$10K/year. How I work: hands-on, collaborative with project managers and contractors, and customer-focused with staff and parents. I mentor new technicians (4 techs + 1 intern trained) and enjoy turning “tribal knowledge” into reliable, repeatable runbooks. Toolbox: CUCM/CUC/VoIP, routing/switching (OSPF/VLAN/ACL), firewalls/VPN, Intune, Azure AD, AD/GPO, SCCM, Windows 10/11 & Server, MDM & imaging, MFA, endpoint protection. Next step: infrastructure roles with growing responsibility in networking and cybersecurity. Specialties: Cisco UC (CUCM/VoIP), intercom & broadcast, Intune/Azure AD, AD/GPO, Windows Server, routing/switching, firewalls/VPN, MFA, documentation, high-volume support (50–200 tickets/day,~90% FCR).