Chris Powderly

Background

About Chris Powderly

As a customer service professional it sometimes feels as if you aren't achieving anything great. Since I have been working in the Home Care industry I have discovered that what I do does matter. Talking to our Aged Care clients I have discovered how much of a positive effect we have on their lives, even by simple interactions. It is part of the job where I realise I am doing great things and benefiting from the interactions I have with our great client base. IT Support & Services manager with more than 20 years’ experience in managing service requests, vendor management, Incident Management, Problem Management with experience managing business operations such as print room, mail room and stationery. Coming from a Defence and Corporate background I offer a process driven delivery of quality services based on current ITIL principles. I proactively take actions to identify and resolve problems or opportunities for improvements. I take hands on approach to service delivery to ensure that the customer/client is happy from start to end. I am an excellent communicator and naturally build rapport and trust at all levels across the organisation. I lead by example, empower my staff to get the task done and encourage them to continually improve their skills through education and training. • Stakeholder management • Team Leadership • Team Management • Active Directory • MS Office • Exchange • Cisco CallManager (VOIP) • Incident and Problem Management • Customer Service • Rostering • IT Operations • Change Advisory Board • Communication: Face to Face, Written & Verbal • Procedures / Technical Writing • Production releases • Managing Service Requests function • IT Support Services • Vendor Management • ITIL • Helpdesk / Service Request Management • Asset Management of IT Assets • Service management tools and processes