Chris Powell

Background

About Chris Powell

I’m an IT Systems Support Specialist with more than 15 years of experience supporting secure DoD and federal enterprise environments. My background spans Tier 2/3 technical support, network engineering, virtualization, Microsoft 365 administration, and mission‑critical systems management. I’m known for staying calm under pressure, solving complex technical issues quickly, and keeping users productive in high‑tempo operational settings.In my current role with the U.S. Army Corps of Engineers, I support roughly 200 personnel across the Mobile District and South Atlantic Division. I handle advanced troubleshooting, Windows imaging and lifecycle management, endpoint security, mobile device deployment, and Microsoft 365 services. I also manage incident and service workflows in ServiceNow, ensuring accurate documentation and ITIL‑aligned resolution.Before joining USACE, I spent over a decade with SAIC as a Senior Network/VMware Engineer and later as a Project Team Lead supporting large‑scale Army training exercises. I’ve designed enterprise networks, engineered VMware ESXi environments, configured TACLANE encryption, and supported server infrastructures across multiple Army installations.I’m driven by a commitment to reliability, security, and mission success. Whether supporting end users, maintaining enterprise systems, or engineering network solutions, I focus on delivering dependable, secure, and efficient IT services.Core strengths: • Tier 2/3 Technical Support• Windows OS & Endpoint Management• Microsoft 365 Administration• Active Directory & Group Policy• VMware ESXi & Virtual Infrastructure• Network Engineering (VLANs, OSPF, GRE, TACLANE)• ServiceNow / ITIL Practices• Cybersecurity Compliance (DISA, DoD)• DoD Enterprise Environments & Mission Support