Chris Stone
Infrastructure Lead at American Airlines
Based in Irving, United States
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Seniority
Manager
Department
Information Technology
Location
Irving
Industry
Airlines and Aviation
Company size
59K
Contact information
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c•••••••@aa.com
Phone
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Background
About Chris Stone
Versatile and results oriented leader with a proven ability to increase revenues, minimize costs, and improve profitability by implementing process improvements. Ten plus years of executive consultative contact center experience in process definition, Malcolm Baldrige, Total Quality Management (TQM) concepts, and organizational communication. Demonstrates tenacity and conscientious of details with a proven ability to work across functional organizations to resolve difficult situations under adverse conditions. Specialties: • Executive Communications • Policy and Procedures Development • Training and Development • Facilitating cross-functional teams • Data Analysis • Contact Center Strategic Planning • Sales Operations Management • Project Management • Creative Problem Solving • Performance Measurement Development
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