Chris Tanner

Background

About Chris Tanner

Social care management professional with a passion for innovation and quality improvement, very proud to now be able to promote that passion through Aspirico's award-winning care/case management system, iplanit. Strategic: • Strategic business planning, budgeting and implementation planning • New service design, launch and development • New business/contract roll-out • Marketing and business development • Tender/bid writing Operations: • Project management • Regional, multi-site and multi-disciplinary environments, • Organisational/Process change management and turnaround • Troubleshooting and crisis management • Policy and procedure design and development • Business Analysis, KPIs and MI data reports • Implementation of communication and information technology systems • Supplier management Finance: • Setting budgets and reforecasting • Financial management, P&L analysis and budget management • Invoicing, sales ledger management and bank reconciliation (Sage software) • Payroll and expense preparation and processing Quality Management: • Design and implementation of robust Quality Management systems, incorporating regulatory compliance • ISO 9001 accreditation and maintenance • Audit and action planning • SLA/KPI reporting • GDPR and data protection Human Resources: • Recruitment and on-boarding of staff (including supervisory and management roles) • Appraisal and Supervision • TUPE transfers • Performance management, disciplinary investigations and actions • Grievance investigations and resolution Customers and Stakeholders: • Relationship Management • Complaint handling and resolution