Chris Terhaar

Background

About Chris Terhaar

I am an empathetic leader with extensive experience in B2C/B2B contact center spaces across several industries (E-comm, IT, Insurance). I am passionate about the customer experience, and at least equally passionate about the employee experience. 🤝 I am a Servant Leader and a culture influencer. I am a team player, and am as dedicated to the success of those around me as I am to my own. I have a continuous improvement mindset, and view processes and challenges through a big picture / systems thinking lens. I am open to exploring a variety of positions but am primarily looking for roles that continue to leverage my leadership skills and abilities in some capacity. I am targeting remote positions and hybrid or onsite opportunities in the Nashville area • eCommerce contact center leadership • Quality Assurance department and program management • IT call center leadership • Proven driver of high employee and customer NPS results • Training, training development, training leadership • Process documentation (job-aid and Visio process map creation) • Process improvement • Knowledge Management • 20+ years of call center experience and support • HP Service Manager ITIL Incident Coordination • Call center / business software provisioning and troubleshooting • Career mentoring