Chris Terrington

Background

About Chris Terrington

10+ years IT Support Management. 7+ years Salesforce Administrator. Responsible for product development, Customer support. Also responsible for Salesforce Administration, successfully completing a number of Salesforce projects to improve efficiency. Print Accounting, Salto Space & KS Access Control Previously Chief Technology Officer / Technical Services Manager, responsible for a Helpdesk team of six people offering excellent customer support to external customers for AIT's software; particularly Print and Copy accounting but also Email Filtering & Server Security. During this time I was also the Technical lead for two CRM migrations - one initial, one from a company merger - to Salesforce. My career is IT and I am technical, however I am consistently responsive to user requests - always happy to take or make a phone call - to give the best Customer Service. Specialities: Managing Helpdesk team, New product development, Liaison with developers, Software support, Network Support, IT Print Accounting, IT Security. Salesforce.com - Workflows, Process Builder & Autolaunched flows, CRM Migration, APEX Triggers & Testing Classes, Service Cloud, Custom objects, Reports & Dashboards. Windows Server, MS-SQL, TCP-IP Networking, Print & Copy, Embedded MFD. Writing and giving Training, Technical Demonstrations, Presenting on Products.