Chris Thibodeaux

Background

About Chris Thibodeaux

16 years IT Customer Service providing high quality resolutions to customers • 7 years Major Incident Coordinator accelerating restoration of crucial business functions • 5 years Telephony/VOIP SME driving team transition to working offsite and from on-prem telephony to cloud telephony • 1.5 years ensuring network security eligibility for college students' laptops • 1.5 years bridging the gap between IT Support Center and the telephony/voice team through regular knowledge update meetings • 7 years SAP SME role at IT Support Center improving first contact resolution by increasing the breadth and depth of SAP knowledge documentation • 1 year IT Self Service Support cracking the toughest incidents and generating reports to improve incident management process • 6 months shadowing SAP master data management leaving their team with documentation of the process of amassing the SAP access needed to perform their roles • 3 months SAP Hypercare phone support using specialized skill to ensure smooth transition from legacy ERP to SAP • 17 total years of IT experience Goals • Acquire an IT role that will make use of my abilities to improve processes and mentor others • Spend at least 25% of work time away from my desk • Achieve a blend of projects and support with at least 50% projects I am a • Christian • Husband • Father • Solver • Tinkerer who seeks to discover how I may honor Jesus in my work by aspiring to values such as compassion, discernment, and thoughtful honesty. I prize a sense of inclusion and a high quality product.