Chris Townsend

Background

About Chris Townsend

A Leader with over 24 years’ experience of field and store operations within the specialist fmcg and healthcare sectors. Specific knowledge held in area management, customer service, team development, engagement, coaching for growth, merchandising, bespoke project management and operations. KEY AREAS OF EXPERIENCE * Leadership – by being seen as inspirational and engaging whilst setting clear goals I have created and maintained a highly motivated and successful team of branch managers able to excel in their chosen fields whether delivering regional, divisional or corporate strategic goals.* Commercialism – by using all of the teams commercial entrepreneurialism I have a history in sharing best practice amongst a diverse set of stores to deliver the best appropriate offer to customers from Southampton and Portsmouth to Bath and Lymington.* Customer Service – I have a good track record in setting and achieving excellent standards of customer service across all stores by understanding each markets customer and their wants and desires. All done whilst ensuring brand values are exemplified.* Change Management – having seen many changes to my last company over the years I have consistently demonstrated a clear and focused approach to any change allowing appropriate performance management married with my leadership skills to ensure a smooth transition.* P&L Management – through tenacious cost control, detailed understating of margin and unwavering audit and loss prevention standards I have consistently achieved my controllable profit goals.* Merchandising – with an eye for detail and using all the available resources and expertise within my team I have consistently delivered well-presented and commercial stores.