Chrisjan Depusoy

Background

About Chrisjan Depusoy

A versatile and passionate talent aiming for a long-term career in the field of Learning and Development in the Business Process Outsourcing and Management industry where I can exert my knowledge and technical skills to turn complications into new innovations, harmonize with a team of experienced professionals and contribute to the company’s development. LEADERSHIP SKILLS Coaching and Development Stakeholder Management Situational Leadership Managing Team Conflict Developing Team Members Retention Management Problem Solving and Decision Making Presentation Skills Understanding Workforce Numbers to Better Manage People TRAINING AND DEVELOPMENT SKILLS Conducts new hire classes on a regular basis, including the preparation of all training materials and facilities associated with each class Exercises classroom management including learner performance and escalates issues to Learning and Development and client leadership when necessary Consults and solves learning solutions including identifying client training needs, successfully using performance consulting to analyze data, and identifying root cause to determine appropriate learning solutions, develop service level agreements and meets with clients to obtain approval Measures, tracks and evaluations learner and client satisfaction Keeps technical skills updated Works hand in hand with Operations and Quality team in identifying ongoing training issues and opportunities to training delivery Creating, implementing, and maintaining training materials required for the development of product knowledge, process awareness, system expertise and call handling skills