Christelle Pourcel

Background

About Christelle Pourcel

Restaurant Manager for over 10 years with various International Experiences. Now Human Resources Coordinator, Specialized in Hospitality Recruitment, Payroll and Trainings. Hotels & Restaurants Openings through Intensive Talent Recruitment and Trainings, both Locals and International; Seasonal or Permanent. RECRUITMENT- Established Job Descriptions - Part of Recruitment Plan, Forums and Open Days - Followed up of Applications, Internal and External - Conducted Interviews (both on Site and via Zoom)- Staff Orientation and Induction Plans and Animation TRAININGS- Pre-Opening and On the Job Internal Trainings - Implemented LQA and Forbes 5 Stars Standards for each F&B Meal Periods in Signature restaurants as well as Lounge Bars, Pool & Beach - Staff Appraisals and Development Plan - Audited HACCP and new Covid requirements fulfillments - Monitoring Customer Satisfaction and Displayed Loyalty Programs - Guests Preferences Collection, Defined Personalized Service - New Menus and Theme Nights Launches HR – TIMECARDS / PAYROLL- Adminisatrative Coordination for Contracts and Follow ups - Monitoring Timecards Software and Labor Effectiveness Reports - Bi-weekly (US) and Monthly Payrolls and Tips Calculation & Distributions - Increased Employee Satisfaction from 62% to 95% in 2017 - Moninated Manager of the Quarter for Q3 2017 TRANSVERSE COMPETENCES- Managing and Scheduling 1 to 2 Teams of 15 to 20 Associates - High Ability to Adapt to a Multi-Cultural Environment - Crisis Management (Hurricanes, Covid, Shutdowns, Earthquake, etc.)- Welcome and Serve High Demanding Luxury International Guests - Interpersonal Skills and Confidentiality (Celebrities, Staff Coordination)- Conducting Monthly Internal Departmental Staff Meetings - Active Listening Skills and Open-Mindness - Great Sense of Organization and Work Ethic - Knowledge Sharing and Delegation - Outlet Requisitions, Checkbooks, Quotations, Inventories & Cost Controls - Completed Benchmarks and SWOT analysis - Presented Monthly Profit & Loss Critiques References Upon Requests christelle.pourcel@gmail.com +33 7 82 42 82 99