Christophe Terpreau

Background

About Christophe Terpreau

Cisco voice engineer with proven experience and strength in design & architecture, problem resolution, customer service/management and support, I am well versed in leading enterprise level projects from a voice engineering perspective to be an immediate and major contributor to your global expansion of Voice Infrastructure. I help organizations use technology to become more productive, more competitive and ultimately, more successful also driving voice innovation, strategy and delivery. Excellent listening, interpersonal, written, and oral communication skills. Logical and efficient, with keen attention to detail. Highly self-motivated and directed. Strong customer service orientation. Experience working in a team-oriented, collaborative environment. Performs highly complex programming, including design, testing, and implementation for new/enhanced voice systems, call-flows and functionality. Updates standard documentation templates. Provide 3rd level technical support for integrated voice systems and networks. Experience with ACME packet SBC. TCP/IP,WAN networks IP/TDM Gateways Design, implement, maintain and troubleshoot Cisco Unified Communications Manager Design and implementation dial plan and SRST solution Implementation SIP and H323 Trunks Phones Services implementation Extension Mobility CAC Inter cluster trunk (ICT) SIP trunking Auto Attendant gateway