Christopher Abernathy

Background

About Christopher Abernathy

As an IT Operations Manager at Alivia Care, Inc, I oversee the IT asset and service desk functions for a multi-state healthcare organization with over employees and a $2 Million IT budget. I have 8+ years of experience in IT, with a focus on network and system administration, process improvement, and customer service. I am responsible for determining the required hardware and software for projects, new employees, and replacement of depreciated equipment, maintaining an accurate record of all IT assets, creating and updating task sequences for imaging computers via SCCM, configuring and maintaining the company's mobile device management software, and troubleshooting and repairing hardware and configuration issues. I also manage a team of service desk technicians who provide remote and onsite support for all IT-related issues and requests, ensuring service level agreements are met and customer satisfaction is high. I am proficient in Office 365 administration, IBM MaaS360, and manufacturing process improvement. I am passionate about delivering efficient, reliable, and secure IT solutions that enable Alivia Care, Inc. to provide quality care and services to its clients and stakeholders.