Christopher Baker

Background

About Christopher Baker

From excelling at Apple Inc, in the role of a Customer Support Specialist – achieving and maintaining a near perfect rating of 90% or better in customer satisfaction – to taking up roles of increasing responsibility with Dell, my career over the past 15 years tells a tale of versatility, and a commitment to operations excellence. My name is Christopher Baker, and I have demonstrated superior competencies in managing IT initiatives and collaborating with technical staff to provide strategic advice on using technology to achieve corporate goals. With deep understanding of current business challenges and the added value of technological tools and solutions, my leadership and communication abilities prepare me to thrive in demanding, innovative and high-pressure work environments. I have over the course of time acquired requisite qualifications, which include VMware VCA, Microsoft Certified Professional, CompTIA Network+ Technician Certified, and CompTIA A+ Technician. My background also features unique experience in improving customer response strategies, responding to inquiries, resolving customer complaints, and managing overall customer service functionality to propel business loyalty, productivity, and growth. Through my experience, I have become adept in performing a breadth of responsibilities to optimize corporate performance while demonstrating a steadfast commitment to maximizing customer service and satisfaction. In all of my past engagements, I have consistently earned recognition from management, peers, and customers for outstanding achievements in customer service and commitment to top-flight quality. Feel free to connect with me: 512-300-9469 | cbakerit@gmail.com