Christopher Brooks
Cs Team Manager at Amazon Web Services Aws
Based in Seattle, United States
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Seniority
Manager
Department
Information Technology
Location
Seattle
Industry
IT Services and IT Consulting
Company size
155K
Contact information
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c•••••••@amazon.com
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Background
About Christopher Brooks
An innovative and versatile customer success manager, I have more than 10 years of experience in building and training high performance teams, reducing costs, as well as contact center management. My proficiency at analyzing business needs and creating solutions that maximize efficiency and increase revenue has always fostered growth wherever I have worked. Utilizing data driven decision making has delivered positive results. But numbers are only half of my equation. The other is people. I am adept at providing strong leadership that results in building cohesive, motivated teams. Additionally, through the development and implementation of improved call agent communications, training, and workflow my staff is enabled to enhance the customer experience. Known for working well under pressure and multi-tasking, I am a hands on manager that values continuous improvement. Areas of Expertise: Leadership • Problem Solving • Team Building • Analytical Skills • Cross-functional Collaboration • Customer Service • Relationship Building • Verbal/Written Communication Skills
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