Christopher Burnham

Background

About Christopher Burnham

Energetic and results-driven Operations Manager with experience in telehealth operations, team management, and strategic process improvement. Proven track record in leading teams to achieve operational excellence, enhancing patient experience, and driving business growth. Adept at leveraging data analysis and technology to streamline processes and optimize outcomes. Skilled in fostering a collaborative work environment and cultivating high-performing teams. Over 10 years of operations management experience, focusing on telehealth and customer service. Successfully led a special project to develop and implement new insurance workflows, achieving a 90% PLA acceptance rate. Proven track record in reducing patient no-show rates by over 50%, increasing revenue by monthly. Strong skills in data analysis, strategic planning, and process improvement, with proficiency in SQL and telehealth technologies. Skills and Certifications: Technical Skills: Software: Humanify, AskNow, Athena, CoverMyMeds, Akute, Dosespot, Slack, Zendesk, Okta, Jira, ClickUp, Internal Proprietary Softwares, Data Mgmt: SQL, Oracle, Salesforce, Programming: Python, HTML, C#, C++, Java, Javascript, Kotlin, GDScript, VisualStudio, Engines: Unreal, Unity, Twine, Quest, Gadot, Art: GIMP, Blender, VEGAS Pro, OBS, OS: Linux, iOS, Android, Windows, Hardware: NIST, working knowledge of disassembly, rebuilding, upgrading. Certifications: Six Sigma, Data Literacy Professional, Learning Jira Software, Foundations of Project Management. Education: Bachelor of Science (BS) in Game Software Development | Baker College | 2023 Highlighted Courses: Project Management, Database Mgmt/Design, Data Structures/Algorithms, Application Security Practices, Legal/Ethical Issues in IT, Artificial Intelligence, Computer Operating Systems and Maintenance