Christopher C.

Background

About Christopher C.

Who is Christopher J. Crawford? I am an advocate of process refinement and customer service; I believe that transparency promotes accountability. Most of the positions I have held have allowed me to showcase my creative characteristics in the following areas: • Operational Management • Mentorship and Development • Defining Target SLA • Defining Project Specific Metrics I have always sought out opportunities that would grant me the freedom to think outside the box. My focus on customer and client initiatives have allowed me to meet and exceed client/company deliverables, ranging from contract extensions to acquisition of additional LOB’s. I believe in enhancing/refining company SOP’s while solidifying customer and client relations. I thrive in an environment that promotes proactive actions instead of reactive ones and seek out opportunities to identify negative trends before business-critical attributes are impacted. I work to establish a body of work that speaks to dedication and commitment. My professional work history started within a call center in I have functioned in various roles starting as a phone agent in a contact center in West Point GA. I am currently the Sr. Operations Manager CGS/Sprint. Most of my experience has been with BPO's and Managed Services. I have over 10 years’ experience in contact centers/help-desk and 5 years as a mid-level manager.