Christopher Eddy

Background

About Christopher Eddy

A dedicated and results-driven service leader with over a decade of experience across service desk operations, field engineering, and customer support delivery. I currently operate as Head of Field Services, overseeing cross-functional teams, third-party vendors, and high-volume service operations, driving process improvements, financial performance, and customer satisfaction. With a proven track record in managing complex service environments, I bring strong stakeholder engagement skills, operational leadership, and a deep understanding of IT service delivery frameworks. I have extensive experience working closely with internal teams and external clients to ensure SLA/KPI compliance, deliver high-quality services, and lead continuous improvement initiatives. My strengths lie in relationship building, strategic planning, and service performance management, underpinned by hands-on experience in escalations, major incident response, and service transition. I am now seeking a new role where I can apply my experience, my collaborative leadership style, and my technical understanding in a fresh environment.