Christopher Ellis
Anz Customer Service Manager at Multigate Medical Products Pty Ltd
Based in Sydney, Australia
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Seniority
Manager
Department
Customer/Client Service
Location
Sydney
Industry
Medical Device
Company size
150
Contact information
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c•••••••@multigate.com.au
Phone
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Background
About Christopher Ellis
With over 15 years of customer service management experience, I lead the customer care team for Nisbets Australia, the leading global supplier of catering equipment and solutions. I am passionate about delivering exceptional customer experiences and building lasting relationships with our clients across Australia and New Zealand. I manage a team of 25 staff, including two team leaders and a performance coach, who handle all aspects of customer service, from sales generation, new business development, escalation handling, order tracking, delivery management, to warranty claims. I also oversee all recruitment activities and ensure compliance with quality standards and policies. I leverage my skills in team motivation, customer satisfaction, and customer retention to achieve our business goals and drive innovation. I am always looking for new ways to improve our service quality, efficiency, and value proposition.
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