Christopher Foster

Background

About Christopher Foster

As a Customer Service Manager with over 10 years of experience leading high-performing support teams, I specialize in building customer-centric operations that drive satisfaction, loyalty, and growth. I’ve managed teams across time zones and channels—phone, chat, email, and social—and thrive in both in-office and fully remote environments. I’m passionate about designing scalable service strategies, coaching frontline teams, and turning customer feedback into actionable insights. Whether rolling out a new CRM system, optimizing workflows, or handling crisis communication, I bring a calm, solutions-first mindset to every challenge. Remote work isn’t just a preference—it’s a strength. I’ve successfully led distributed teams using tools like Zendesk, Salesforce, Slack, Zoom, and Notion, fostering a culture of accountability and empathy, even when we’re oceans apart. Teamwork makes the dream work! Highlights: 98% CSAT average across 3 consecutive years Reduced ticket resolution time by 40% through team retraining and automation Scaled support from 5 to 25 agents while maintaining SLA compliance Launched multilingual support across 4 regions Let’s connect if you’re looking for someone who can build, lead, and inspire support teams—on-site or from anywhere in the world.