Christopher Glover

Background

About Christopher Glover

Monitor Unix/Windows/Solaris/Linux Servers to help support DOTCOM, SHIP, Tandem, Line Haul and FedEx Office, as well as other selected production systems in a 24/7/365 Call Data Center. Distributed Systems Support. Current position Enterprise Escalation Technical Analyst Maintained Scheduled Batch Jobs for Dollar Universe Maintain Keynote Scripts Used Putty to check server status. Use HP Open View Operations for UNIX to monitor OVO alarms and servers in Memphis, Colorado and Pittsburgh. 24/7/365 Monitor for LINUX, Solaris and Windows servers. Use Lotus Notes 7 for detailed documentation Create technical bridges between multiple development groups, including OS support, project managers, hardware support, database management support, directors and application developers, in order to resolve both business and non-business impacting issues in a timely manner. Also verify all actions taken toward problem resolution are well documented. Communicate with Sr. Technical Principles daily. Monitor over application groups and 40+ Technical Chat rooms to offer IT help in finding various projects and phone numbers for IT Teams. Currently using new Process Driven Service Management PDSM/SNOW Ticketing System to record incidents. System created by Service Now. SPLUNK Use WIKI Exec Notify to document technical bridge info daily to determine the severity of each issue. Lync Chat Monitor Fedex Applications ITIL Best Practices Trained Offshore Indian workers and Onshore H1B workers for 4 years Participated in Corporate Loads with Fedex IT Monitor Express PULSE Dashboard Monitor ARP Alerts Handle Fedex TNT issues Open, update and Manage IOM Logs, page support groups Application Status (Linux/Windows/Tandem) Mainframe Configurations ABENDS/LOCK/IMSB/IMSG I.T. Audit compliance for S.E.C. and S.O.X. Maintained 99.88% OVO Annotation