Christopher H Cassel

Background

About Christopher H Cassel

I work to end human suffering in the world, as it pertains to technology. Senior enterprise level professional with more 20+ years of experience providing UX research support for international development projects, including new product development, legacy system innovations, and competitive analysis to inform procurement decisions, and conducting remote UX testing worldwide to assure geographical, linguistic, cultural, and experiential diversity and representation. A clear communicator of UX Research to project teams and stakeholders. Developed a Single UX Metric (Score) to combine multiple qualitative and quantitative research results into a clearly understood and uniform score to benchmark and compare applications and websites. Results included intra-company rivalries to improve their score and compete with other development efforts, increasing demand for and visibility of UX Research. A contributor to the website/software systems development life cycle in the areas of UX Research and testing; project management, usability analysis, information architecture and taxonomy, business analysis, user interface (UI) design, prototyping/testing, and content development for +300 websites and applications, including award-winning sites. MY RESEARCH BACKGROUND + ESPN/Disney + Walmart + Experian + Adobe + Airbnb + Pinterest + March Madness (Turner Sports)+ BlueCross/BlueShield (TN)+ Facebook + ADP (the payroll people)+ Toyota + CDC (Centers for Disease Control & Prevention)+ FDA (Food & Drug Administration)+ HHS (Health & Human Services)+ NHSC (National Health Service Corps)+ AnswerLab + iCIMS + Civic Plus (Gov't web services) AREAS OF EXPERTISE/PROFESSIONAL SKILLS + Leveraging AI for UXR + Development of Single UX Metric (Score)+ International remote UX Research + Quantitative and qualitative methodologies + Persona development + User Experience / Journey Mapping + Information architecture and taxonomy + Contextual Inquiry Research + UX Research in Agile environment + Product development + Mobile Application Research and Design + UX policy and procedure guides + Task flow analysis + Cognitive task analysis