Christopher Harder

Background

About Christopher Harder

I built my career on one simple principle: Know your client’s needs before they express them. Whether it is an insurance product, fitness training or dealing with a VIP customer, asking them questions about their business or interests in a way that I earn their trust and respect is how I roll. I am proud of my track record of exceeding expectations with 90%+ satisfaction scores. WHAT I DO I strike the balance between identifying product solutions for my clients with compliance and efficiency. My clients include top tier business leaders offering auto insurance and loan products. I audit contracts, lead direct reports, spot exposures, train employees and translate complex insurance coverage into simple language. Outside my daily hours, I assess the needs of my clients for fitness training. The information is converted to a structured plan to meet goals and timelines. MY STRENGTHS I am energized by smooth operating business models. Efficiency is my game, but not at the expense of employee satisfaction or innovation. I do it by implementing structured sales processes using robust questions. MY ACCOMPLISHMENTS Evaluated needs of clients, including over 50 top tier business leaders to offer financial options that meet 3rd party loan qualification standards. Conduct comprehensive reviews of over applications to identify risk, ensure seamless processing and secure approval in tight timelines. Negotiate with bank underwriters for optimal interest rate and persuade cash clients to apply for financing. Exceeded monthly financial income goals by 15% consecutively for 15 months. Audited hundreds of contracts to ensure compliance and reviewed rejected contracts from financial institutions to identify root causes. Analyzed missing, inaccurate, and incomplete information for training and feedback. Created tips on how to respond to customers. Reduced contract resolution timeframes from an average range of 12 to 14 days to within 5 days. Optimized customer experiences through senior leader introductions and dedicated complaint handling roles. Trained and enhanced workshop documentation for over four finance managers. Customer satisfaction index scores increased from 3.63 to 3.97 out of possible 4.0 securing top customer satisfaction scores in the Southwest region. Client Management | People Leader | Insurance | Operations | Consultative Sales | Deal Closing | Quality | Process Improvement | Entrepreneurship | Certified Personal Trainer | Sports Athletic Executives| Client Services | Negotiation | Procedures | Risk Mitigation