Christopher Healy
Customer Service Representative at Bac
Based in Rockledge, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Rockledge
Industry
Non-profit Organizations
Company size
213
Contact information
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c•••••••@bacemploy.com
Phone
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Background
About Christopher Healy
With extensive experience in the service sector, I specialize in customer experience, business process analysis and reporting, and contact center SLAs, KPIs, and performance scorecards. The breadth of customer-facing positions I’ve held ranges from contact center agent to VP department manager. I have also managed a multi-location Tier 1 business-to-business (B2B) technical support team. My back-office experience includes managing a quality assurance team of analysts, developing metric-based employee performance scorecards, training, project management, data analysis, policy and procedure documentation, business reporting, and process flow design. I have also guided teams through major organizational changes.
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