Christopher Kusuma

Background

About Christopher Kusuma

With over a decade of experience in IT services and digital solutions, I specialize in bridging system support excellence with digital marketing growth strategies. My career began in the payroll application service industry, where I implemented solutions for 200+ companies and streamlined customer support operations, boosting efficiency by 20% through process automation and ticketing tools. Today, I lead dual functions at Graha Karya Informasi:*) IT Service Management: Driving SLA compliance, asset lifecycle optimization, and ITIL-based process improvements to ensure seamless operations.*) Digital Marketing Strategy: Building SEO/SEM, content, and multi-channel campaigns to expand brand presence and accelerate lead generation. Passionate about problem-solving and system optimization, I thrive on turning complex challenges into actionable strategies that enhance user experience, operational efficiency, and business outcomes.