Christopher Lang

Background

About Christopher Lang

A highly experienced Operations Executive who has demonstrated the ability to lead diverse teams of professionals to new levels of success in a variety of highly competitive industries, cutting-edge markets, and fast-paced environments. Strong technical and business qualifications with an impressive track record of more than 20 years of hands-on experience in strategic planning, business unit development, project and product management, and system engineering strategies. Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings. Experienced Information Technology Management Professional seeking to contribute skills and knowledge within a Technical Support and/or Help Desk management role. 20+ years experience in planning, developing and implementing information solutions and network operational center expansions facilitating corporate, division and departmental growth. Led multi-tiered cross-functional teams comprised of no less than 60 people with diverse IT, Networking and Web Development backgrounds. Designed and executed multiple system types in the areas of security, network, hardware, software, event controls, as well as policies and procedures. Budget responsibilities including P&L, resale, buyer options, and contract negotiations. Adept at tiered support group management, installation, risk management, strategic thinking, event management, organization, team building, and problem solving. Proficient in customer service, communication and negotiation skills. In-depth knowledge of both Network and Operating Systems (OS) troubleshooting platform applications. Well-rounded IT background of infrastructure installation, network monitoring and fault management (networks, systems, web-based). Specialties: Organizational Skills; Strategic Thinking; Event (Outage) Management; Timelines/Recaps; Critical Event Bridges; Customer Service, Communication; Negotiation Skills; Business Management Administrative Solutions; Audits and Risk Management; Security Assessment and Loss Prevention; Business Continuity/Disaster Recovery; Reporting; Team building; Incentive Program; Mentoring; Coaching; Training Instructor; Problem solving