Christopher Luedtke

Background

About Christopher Luedtke

I was born and raised in Chicago and after obtaining my Bachelor's, ventured off to Seattle for rain, coffee, and layering of flannels. While there, I completed a Masters in Clinical Psychology, and became a trained mental health professional. This provided the opportunity to work with multiple populations of people to address different challenges and identify strength-based solutions. During the journey, I trained in individual, group and family counseling and practiced many types of therapies and interview methods. This included cognitive-behavioral and humanistic therapies, which focus on self-development, art therapies to communicate feelings, and family systems theory to resolve group systemic issues. However, over time it became difficult working in the nonprofit and government sector. I often found myself advocating for better tools and resources for direct service workers because delivering a great service and experience can be challenging with multiple changing needs and resources. This led me down the path of Experience Research and User Centered Service Design. Which provided me new tools and methods to look holistically and understand the human, digital, and physical interactions it takes to deliver a good service within a system. This alignment of goals allows ways to move forward together, creating more dependable, equitable, and enjoyable experiences that can evolve to meet needs, while affirming that other experiences are real. Allowing us to design for the moments that matter.