Christopher McClure

Background

About Christopher McClure

Picture Archiving & Communications System (PACS) Engineer & Manager Senior professional with over 15 years of experience in healthcare IT with focus on high-volume enterprise PACS environments. Specialize in PACS administration, hardware/software maintenance, support, troubleshooting, configuration, and field service. Drive enterprise solution planning, deployment, and upgrades based on changing needs in demanding environments while identifying and introducing improvements to enhance PACS performance and simplify tasks/processes. Skilled in providing top-quality customer service to a diversified and geographically dispersed user base to ensure reliability as well as working across diverse internal/external groups to continuously meet deadlines and exceed expectations. Offer strong IT support and management experience, including team leadership, project management/planning, desktop and helpdesk support, server/network administration, training, vendor relations, service-level reporting, and resource allocation. Directed deployment of enterprise PACS solution to 35 imaging centers and 65 radiologists, resulting in a unified, integrated platform in place of disparate systems; created and refined comprehensive device documentation and data flow diagrams. Halved PACS-related support calls and provided proactive approach for corrective action by introducing tools to monitor health and performance of PACS servers/networks along with automated alerts to minimize impact to users and workflow. Coordinated several high-volume, inbound/outbound migrations of DICOM imaging data and reports in support of business needs, such as the conversion to a new storage solution and the acquisition or sale of imaging centers.