Christopher McKay

Background

About Christopher McKay

As a Senior Customer Support Analyst at HotSchedules, I contributed to the success of one of the leading providers of workforce and back office solutions for the restaurant and hospitality industry. I used my help desk support skills to troubleshoot and resolve complex issues for thousands of customers, while maintaining a high level of customer satisfaction and retention. I also supported the training and mentoring of new and existing customer support associates, and helped to implement best practices and workflows for the team. Previously, I worked as a Customer Care Specialist at HotSchedules, where I developed my active listening and communication skills, and learned how to handle diverse and challenging customer scenarios. With over 8 years of experience in customer support, I am passionate about delivering excellent service and creating positive customer experiences. I am also adept at paying attention to detail, managing multiple tasks, and working collaboratively with different stakeholders. I am looking for a new opportunity where I can leverage my customer support expertise and continue to grow and learn in the field.